What is PAKT?
PAKT is a lifestyle solution, providing endless wardrobe space and a digital wardrobe accessible on all your smart devices. PAKT is your Wardrobe Away from Home, Your Wardrobe on Demand. Our 24/7 humidity and temperature controlled ‘Clean Room’ in Hong Kong cares for and stores clothing, shoes and handbags as well as items that require specialist care and storage (such as furs, fake furs, leather and wedding dresses). Members have access to a ‘Clothing Spa’ that offers clothing repair and care, a Home Photo Shoot (HPS) with stylists and makeup services available and on demand collection and deliveries.
How do I pay for the storage component?
Each Account requires a valid credit card account that can be used at the end of every month to pay for actual storage and services used. You can use this credit card to pay at the end of each month for storage and other services used that month.
Are the Items I store with PAKT insured?
Yes, PAKT maintains in-transit and storage insurance against fire, theft and water damage subject to our detail terms and conditions. We can also facilitate itemised all-risks insurance enquiries should this be required.
How do I pay for services such as dry-cleaning and repairs?
PAKT will charge a standard handling fee as set out in the Pricing Information of HKD 50 per vendor for up to 10 garments. You will be charged at the end of every month on your current credit card. Larger amounts may be collected in advance. If your credit card does not work, then you will be asked to pay for the services by cheque. Customer Service will contact you directly to arrange this.
How do I pay for collections/deliveries?
All collections are provided free of charge. PAKT LITE collections are curbside and user must prepare all items for delivery in advance. PAKT LUXE offers roundtrip collection/delivery for free subject to a minimum of 5 items being collected for storage. Collections directly from our 'Clean room' upon appointment are free. Delivery appointments made with more than seven calendar days' notice will be charged at 50pct if the normal delivery charge. For further details please refer to the website's live chat, or contact us on firstname.lastname@example.org. PAKT's decisions related to all collections and deliveries are final and binding.
How are my clothes and other items stored?
The PAKT 'Clean Room' provides a pristine environment in which to store your clothes. At our PAKT facilities, the temperature is maintained at 20 degrees Celsius (+/- 2 degree) with relative humidity of 55% (+/- 10%) 24 hours a day. Meanwhile, air is filtered every two hours, removing dust, odour, allergens and mould down to 3 microns in size. PAKT’s facilities also include ultra-violet light elimination, insect/rodent control, individual item protection and an access-limiting security system. Our storage environment is designed to provide the best possible care for your clothes. We have recently partnered with Jeeves HK for fur care and storage. Please check Jeeves’ website for further details.
How are my clothes and other items handled?
PAKT treats all our clients clothes and other items with respect and care. PAKT LITE is a basic version of the high quality service that PAKT has always provided its clients. PAKT LUXE; PAKT’s team of 2 valets arrives at your home for the collection of your clothes and provides full concierge white glove service. They wear a uniform with white gloves and bring a trolley and garment bags to whisk away your clothes and other items to the PAKT clean room. Upon arrival at our PAKT facilities, unit-level inspection is carried out and a condition report with per item photo inventory is prepared and will be available 48 hours after collection. Your clothes will be in quarantine for a brief period of time whilst we assess their suitability for storage in the PAKT clean room. Subsequently clothing care products and appropriate storage bags, boxes and packing materials will be chosen to suit the storage of your items. Our handling processes and packing materials are selected to look after your treasured items in the best possible way.
Can I use my own boxes, hangers and covers?
Yes but only for PAKT LUXE. Yes, you can use your own boxes, hangers and garment bags unless they exceed a certain size. Oversized hangers and boxes take up more space and therefore will incur an additional charge per month. Depending on each item’s size and weight, we use appropriate hangers and garment bags for storage. Shoes are stored in special breathable bags unless otherwise instructed. We provide PAKT branded boxes for shoes, boots and larger items such as beaded dresses and jumpers. Please check with email@example.com or call +852 3462 9552 for advice on the best storage arrangements for you as well as for any special requests or bespoke requirements.
How do I make a collection or delivery appointment?
You may log into your account and create an appointment in 4 simple steps: select the delivery address, select items to be delivered, choose additional services as appropriate, choose preferred delivery date and time. Once our Customer Service team receives your request, you will receive an automated acknowledgement and Customer Services will be in touch by email or telephone to confirm. Members can also call our Customer Service team on +852 3462 9550 or email us on firstname.lastname@example.org to book collections and deliveries.
What is PAKT’s geographical coverage?
Currently, PAKT operates in Hong Kong and services members who are resident in HK or frequent travellers to Hong Kong. Standard transportation services cover Hong Kong Island, Kowloon and NT unrestricted areas. If the collection/delivery location is in Lantau, offshore islands or restricted areas, arrangements can be made on a case by case basis.